Refund Policy

Refund eligibility

Paid seats for scheduled cohorts may qualify for a refund when cancellation notice is received within the timeframes below and materials have not been substantially accessed beyond orientation.

Timeframe

• Full refund: written cancellation at least 14 days before the first live session.
• Partial refund (50%): cancellation between 13 and 5 days before the first live session.
• No refund: cancellations within 4 days of the first live session, or after the second live module begins.

Conditions for full or partial refund

Eligibility requires a paid invoice, proof of payment, and a cancellation email from the original billing contact. Seat transfers to another colleague in the same organization are preferred over refunds when timing is tight.

Non-refundable items

• Completed Signal Studio facilitation days once the rehearsal has started.
• Custom scenario writing already delivered.
• Third-party venue or travel costs booked at the client’s request.
• Self-paced digital packs after download links have been opened.

Refund process

Email contact@cloudsignal-core.digital with subject “Refund request”, include invoice number, program name, and reason. We confirm receipt within two business days and state whether the request meets policy criteria.

Processing time

Approved refunds are processed within 14 business days of approval.

Refund method

Funds return through the original payment method when possible (bank transfer reference matching the invoice). We do not issue cash refunds at the Ipoh office.

Cancellation by CloudSignal Core

If we cancel a cohort, you may choose a full refund or transfer to a later date at no extra seat fee.

Exceptions

Documented medical emergencies or compulsory government orders affecting the learner may qualify for goodwill transfers or partial refunds outside the standard windows, evaluated case by case.

Contact for refund requests

05313-6242 · contact@cloudsignal-core.digital · No. 293 A Jln Gunong Rapat Taman Jaya; Ipoh; Perak; 31350; Malaysia